Return Policy:
- Returns will be issued as refunds in the form of a digital Gift Card
- We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes. (Please email info@zenandzeus.com if you have any questions)
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return if there was one included in the package. If not, no worries.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at PO Box 14, Hardy, Arkansas 72542.. International orders have 30 days from receiving your order to return merchandise.
- For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
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Clearance items are final sale and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
NOW OFFERING SELF-SERVE RETURNS!
We now offer the option to self-serve return, you may start this process through this customer accounts link. https://zenandzeus.com/account
We will receive your return request and respond within 1-2 business days. Once your return is approved, we will email a return shipping label to your email. The cost of the shipping label will be deducted from your store credit once received.
Please ship the return as soon as possible. If we receive your package past the return window, you will be responsible for the shipping back to you.
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. This policy can be worked with, as sometimes we can just do a quick swap.
FINAL SALE ITEMS: The following items are non-returnable. NO exceptions.
- Any item purchased with final sale promo codes-NO EXCEPTIONS
- All accessories
- All hats
- All masks
- All jewelry
- All intimates
- All items on clearance
Defective Items:
All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed or worn cannot be accepted for store credit. We thoroughly inspect all merchandise before releasing to the sales floor, however please inspect your merchandise immediately after receiving.
FREQUENTLY ASKED QUESTIONS
Where do I send my return to?
P.O. Box 14, Hardy, Arkansas 72542
HOW WILL I RECEIVE MY STORE CREDIT?
You will receive an emailed E-Gift card within 3 business days of the delivery of your return. Shipping costs are non-refundable.
Do we offer return labels?
Through our self-serve return option, we can offer return labels. Once your return request has been approved, we will email a printable shipping return label. After the return has been received and inspected, the cost will be deducted from your store credit.
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6.99 shipping charge to have the items sent back.
** Cleanliness is important to us to protect the health and safety of others and our merchandise.**
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
