Returns + Exchanges
- Returns will be issued as refunds in the form of a digital Gift Card
- You are responsible for your own return shipping label.
- We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes. (Please email email@example.com if you have any questions)
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return if it was shipped in the package.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at PO Box 14, Hardy, Arkansas 72542.. International orders have 30 days from receiving your order to return merchandise.
- For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Clearance items and items 30% off or more are final sale and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
NOW OFFERING SELF-SERVE RETURNS!
We now offer the option to self-serve return, you may start this process through this customer accounts link. https://zenandzeus.com/account
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. This policy can be worked with, as sometimes we can just do a quick swap.
FINAL SALE ITEMS: The following items are non-returnable. NO exceptions.
- Any item purchased with final sale promo codes-NO EXCEPTIONS
- All accessories
- All hats
- All masks
- All jewelry
- All intimates
- All items sold for 30% off or more
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
FREQUENTLY ASKED QUESTIONS
Where do I send my return to?
P.O. Box 14, Hardy, Arkansas 72542
HOW WILL I RECEIVE MY STORE CREDIT?
You will receive an emailed E-Gift card within 3 business days of the delivery of your return.
Do we offer return labels?
At this time, we do not offer pre paid return labels.
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6.99 shipping charge to have the items sent back.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.