- Returns will be issued as refunds in the form of a digital Gift Card
- We pay your return fee for you! Please reach out to us about your return and we will provide with you a pre-paid postage for your convenience.
- We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes. (Please email firstname.lastname@example.org if you have any questions)
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at PO Box 14, Hardy, Arkansas 72542.. International orders have 30 days from receiving your order to return merchandise. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
P.O. Box 14
Hardy, Arkansas 72542
Do we offer return labels?
We do! We pay your return shipping label. Send us an email info@zenandzeus and we will provide for you a pre-paid postage label for your convenience.
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
- Any item purchased with final sale promo codes-NO EXCEPTIONS
- All accessories
- All hats
- All masks
- All jewelry
- All intimates
- All sale items
If you return a non-returnable item, the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. This policy can be worked with, as sometimes we can just do a quick swap.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.